How can we help you?
Frequent questions
What should I bring with me?
To maximize your tour experience, we recommend:
Swimsuit
Flip-flops or water shoes.
Towel and a change of clothes
A hat or cap for sun protection and sunglasses.
A camera or smartphone to capture memories and optional a waterproof bag or dry bag to keep your belongings safe from water.
And last but not least, your best attitude to enjoy our amazing tours!
Where are the meeting points?
What language are the tours in?
We value linguistic diversity and strive to provide effective communication with our international clients.
In our activities, we have trained staff who can assist our clients in English, French, and Italian, ensuring a smooth and satisfactory experience regardless of language preference.
What happens if there is bad weather?
- Tortuga Island: If weather conditions make it unsafe to board the boat, the tour will be canceled, and a full refund will be issued.
- Bioluminescence: In the event of a lunar phase that does not allow for the observation of the bioluminescence phenomenon, the tour will be canceled, and the cost will be refunded.
- ATV Tours: The tour or rental will be canceled if heavy precipitation makes ATV riding unsafe.
I want to cancel my reservation. How can I do?
Money will be refunded in the situations mentioned above due to weather or alternative conditions. However, no refund will be issued if the customer does not meet the following requirements: Cancellation must be made within 48 hours’ notice before the tour departure. SEE MORE